Jonas eService Web Portal

Jonas eService is a portal which service contractors can provide to their customers. Service customers use a secure login to access the portal where they can log work orders, view work order and equipment history and see their outstanding accounts payable. eService functionality is becoming a standard request in most large request for quotes and will soon be expected from all service customers. A service contractor without eService will soon be like a bank without online banking. Jonas eService allows your customers to:

• Log work orders online (eliminating double entry for your Dispatch staff)
• Receive email notifications with updates to their work orders
• View work order history, work performed and drill-down to more details
• Keep track of equipment, including pictures and service history 
• View and re-print any outstanding invoices
• Manage single or multiple locations from one central web interface

Jonas e-Service puts control in your hands as the contractor, allowing you to:

• Add/delete any customers as you so choose
• Add/delete available menus for each customer
• Display contractor-defined messages/email notifications
• Give online access to store-level, regional or national managers

With eService, your organization is equipped with an innovative tool to provide your clients with 24/7 immediate customer service. This can be a huge edge for your sales force on new or existing contracts, a time-saver for your dispatch/office staff, and the difference between your customers sticking with you or switching to another vendor.