Paper is the life blood of an organization. If you want to understand any process you follow the paper. Whenever decisions are made there are paper documents to trigger action and demonstrate approval. Over the past few years organizations of all sizes have been trying to improve processes by cutting out the paper and replacing it with document management solutions. On the surface, one would expect putting in document management to be relatively simple (instead of printing paper you just file it) but the challenge has been to recreate the flow of paper within the electronic system to ensure that key processes continue to operate. If you miss a link then the paper will continue to get printed and support for the document management solution will fade.